BUSINESS SEMINAR: Enhancing the Customer Experience with Your Business

Erin Chamber returns with our popular Educational Seminars this Fall!

Topic: Enhancing the Customer Experience with Your Business

Guest Presenter: Patti Mara, Business Innovation Strategist

October 23, 2024
7:00-8:30pm

Rural Commons
92 Main Street, Erin, ON N0B 1T0

Cost: $20 for Erin Chamber members ($30 for non-members)

In this seminar, Patti will guide participants through the core questions that help shape an exceptional customer experience:

• What are you offering to have people come to your business – why should people choose you?
• What do you solve for them? How do you make their life easier or better?
• What’s the value your customers receive? (not what you sell)
• How do you keep your customers coming back? – staying in communication/offers/events

Patti Mara is a highly regarded business coach, author, and entrepreneur known for her dynamic approach to helping businesses thrive. As the author of the book *UpSolutions*, Patti shares her insights on creating exceptional customer experiences that drive business success. She is also the founder of We Choose Local, a movement dedicated to empowering local businesses and communities. With a coaching style characterized by high energy, adaptability, and a deep understanding of core business concepts, Patti excels at connecting with her clients and guiding them to apply strategies that are directly relevant to their unique situations. Her passion lies in seeing businesses flourish by implementing practical, impactful solutions tailored to their needs.

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Erin Chamber Business Seminars provide participants with a small group experience that encourages discussion and idea sharing. Presentations will be provided by local professional experts, Erin Chamber business owners will share their experiences, and group discussion will focus on ideas and challenges shared by seminar participants.

• Please note that capacity is limited and advanced registration is recommended
• Brought to you by a partnership between the Erin Chamber of Commerce and the Town of Erin Economic Development Committee
• Planning support generously provided by Culture & Talent Works